Terms and conditions

Who these terms are with

This site is operated by Entle Coffee (Pty) Ltd, a private company registered in South Africa, trading as Entle Coffee, registration number 2026/857060/07. In these terms "we", "us" and "Entle" mean that business, and "you" means the person placing the order. Our full contact and registration details are on the contact page.

By placing an order you agree to these terms. Nothing in them limits any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other South African law that cannot be contracted out of. Where a term here conflicts with one of those rights, the law wins and the rest of these terms still stand.

Ordering, and when the sale is made

Adding coffee to your cart is not an order. Your order is placed when you complete checkout and is an offer to buy at the prices shown. A sale is made — and a contract formed — only when we accept that offer, which we do when we confirm your payment and send the order confirmation to the email address you gave us.

We may decline an order. The usual reasons are that a coffee has sold out between your adding it and paying, that we cannot deliver to the address given, or that the price or description was obviously wrong. If we decline an order you have already paid for, we refund you in full and we do not roast anything.

Prices and payment

Prices are in South African Rand and include VAT where we are registered for it. Delivery is charged separately, is shown in your cart before you pay, and is free on orders over R650 — the delivery policy has the detail.

Payment is taken through PayFast, which accepts credit and debit cards, Instant EFT and the other payment methods it offers. Your card details are entered on PayFast's own payment page and are handled by them; they are never sent to our servers and we never see or store them. We hold your name, contact details, delivery address and what you ordered, which is what the privacy policy covers.

We check every payment with PayFast directly before we treat an order as paid. Until that confirmation arrives your order sits as awaiting payment and no coffee is roasted against it.

We try to keep prices right and occasionally get one wrong. If a price is clearly a mistake we will tell you before roasting and you may either pay the corrected price or cancel for a full refund. We will not simply take the difference off your card.

Roasting and dispatch

Coffee is roasted to order on Tuesdays and Fridays. Your order joins the first roast after your payment clears, and we dispatch within three working days of that roast date. This is the point of buying coffee this way: what arrives was roasted days rather than months before you open it.

It also means we cannot ship instantly, and that an order paid for late on a Friday waits for Tuesday. The roast date for your order is shown at checkout and again on your confirmation.

Delivery, risk and ownership

We deliver by courier anywhere in South Africa, normally two to three working days after dispatch. Full delivery terms, including what happens to a parcel nobody is there to receive, are in the delivery policy.

Risk in the coffee passes to you when it is delivered to the address you gave us, or to someone at that address who accepts it on your behalf. Ownership passes when we have been paid in full. If nobody is available and the parcel is returned to us, the coffee remains ours and we will talk to you about re-delivery, which you would pay for.

Subscriptions

A subscription repeats an order every two, four or six weeks at 15% off the once-off price. There is no contract, no minimum number of deliveries and no cancellation fee.

When you start a subscription at checkout, PayFast saves your card and gives us a token that authorises charges against it. We never see or store your card number. A few days before each roast date we create that cycle's order from the coffees, sizes and grinds on your subscription, at the subscriber price and to your default delivery address, and charge that saved card for it.

If the charge does not go through — an expired card, insufficient funds — we email you a link to pay that delivery instead, and the cycle is not roasted or sent until it is paid. Cancelling your subscription discards the saved card, so we cannot charge you again.

You can skip a single delivery, change the coffees, sizes, grinds or frequency, pause, or cancel outright from your account at any time. Changes take effect from the next cycle that has not already been generated, so make them a few days before a roast date rather than the morning of one. A cycle you have already paid for will be roasted and sent.

If your subscription has no usable delivery address we hold the cycle rather than guessing, and it will show as waiting until you add one.

Cancellations, returns and refunds

You may cancel an order at no cost any time before it has been roasted — email us and we will refund you in full. Once a coffee has been roasted to your order it has been made specifically for you, and the returns and refunds policy explains what you can and cannot send back, including your cooling-off rights under section 44 of the ECT Act and your rights if a coffee arrives faulty, stale or damaged.

Your account

You need an account to manage a subscription, and may create one to keep your addresses and order history. Keep your password to yourself: anything done through your account is treated as done by you until you tell us otherwise. Tell us immediately if you think someone else has got in, and we will end every session on the account.

We may suspend or close an account being used fraudulently or to abuse the shop or its staff. If we close yours we will still deliver and refund anything you have already properly paid for.

What we promise about the coffee

The Consumer Protection Act entitles you to goods that are of good quality, in working order and free of defects, and gives you six months to return goods that fail that standard. Nothing here reduces that.

Beyond it, we describe our coffees as accurately as we can. Tasting notes are what we taste and are a guide, not a guarantee — coffee is an agricultural product, crops vary between harvests, and how a coffee tastes in your cup also depends on your grinder, your water and your method. Not enjoying a coffee as much as you hoped is not a defect.

Our coffee is roasted in a facility that handles only coffee. If you have a severe allergy, please ask us before ordering.

The site itself

We work to keep this site accurate and available but do not promise it will be uninterrupted or error-free, and we may change or withdraw any part of it. The design, photographs, text and branding on it belong to us and may not be copied or reused commercially without our written permission.

Limits on our liability

Our responsibility to you is to deliver the coffee you paid for, in good condition, and to put it right if we do not. Where the law allows us to limit what we owe beyond that, our liability for any order is limited to what you paid for that order.

We are not liable for delays caused by something genuinely outside our control — courier failure, load shedding, fire, flood, strike or the like — though we will always tell you what is happening and refund you if we cannot deliver at all. Nothing in this clause limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not permit us to limit.

Changes to these terms

We may update these terms, and the current version is always the one on this page. The version that applies to your order is the one published when you placed it, so a later change cannot alter a sale already made.

Governing law and disputes

These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction. Please raise a problem with us first — the contact page explains how, and where to take a complaint we cannot resolve between us.